Refunds and Returns

Do You Accept Returns?

Our products are very delicate and we have strict quality control standards, so we cannot accept any returns.

If you have any issues with your order, such as missing, incorrect or damaged items, please email [email protected] for help. Our customer support team is ready to resolve the issue in the shortest time possible.

If you want to cancel your order, you must email us BEFORE your order is shipped. Once your order is shipped, you cannot cancel it.

If you have any questions or concerns about your order, please email us at [email protected]. We will do our best to assist you as fast and as well as possible.

In the unfortunate event that the carrier (e.g., USPS, UPS) loses the shipment, and it is not recovered with a non-delivery confirmation, we will reship the order at no additional cost to the customer. However, if the carrier (e.g., USPS) claims the shipment as “delivered” in the delivery confirmation, our guarantee has been fulfilled, and we will not reship free of charge.

If you find a product missing from your order, kindly contact us, and once we verify the legitimacy of the claim, we will promptly send the missing item to you. We document and photograph all orders before shipping to prevent any fraudulent claims.